Q1: How do I select the suitable model LED display?

Please send me your targeted LED display application, installation location, indoor/outdoor, on wall or pole or any structure, rental movable or fixed installation, estimated viewing distance, whole screen size, site draft drawings, and any detail special requirement. We will help select and quote the best matching product for you. 

Q2: Can you make customization design or quality level LED display?

Yes we provide customization design and production, will discuss and confirm every details with you before demo. Will make specific quality level according to your requirement. Order mass production will be started after demo approved by you. 

Q3: Is it ok print my company logo on the product?

Yes, can print your logo on LED cabinet and shipping package. Optional silk printing and sticker printing.

Q4: What's the warranty of your product?

Standard 2 years. Support extend to 5 years by rising a certain small cost. Our products are adopting high quality materials, including led lamp, power supply, IC driver, cabinet case, fan, etc. Most of our LED display could perform well for long lifetime after 5 years.

When place order:

(1) We provide 1% free spare parts, including LED module, power supply, receiving card, led lamp, IC driver, mask, screws, connecting plates, power cable, data cable, etc. 

(2) Customer usually buy additional 3%~5% spare parts (fixed installation products), 5%~10% (rental products). We will give a suggested quantity according to the order quantity. 

During 2 years warranty:

(1) When LED display appear wrong displaying, contact factory with problem description (photo, video), our factory will analyze reason and give solution advice. Most problems can be resolved by spare parts. 

(2) When meet serious technical problem unable to solve locally, our company is responsible to repair the products returning to our factory. The transportation cost of returning shall be borne by customers. After repairing done, we will bear the shipping to customers. 

(3) When the display meet primary serious quality problem unable to be repaired, we will be responsible to replace a new. All the cost will be beared by us.

(4) All the complaint service should not be caused by artificial or force majeure factors.

Lifelong maintenance service provided after 2 years:

(1) We keep providing any online service consultation, advice and technical assistance. If we have service team travelling to your country, we will help repair at your site. 

(2) When some parts need repair by returning to factory, we will do the repairing for free, just double-way transportation cost be to beared by customer.

(3) When need some new spare parts, we will help provide matching parts. The parts basic charge and transportation cost will be beared by customer. 

Q5: What's the delivery time of your product?

20~40 days depending on the pixel pitch and quantity. 

Q6: What's the shipping package of your LED display?

Mostly plywood case for fixed installation LED displays, flight case for rental LED displays. Loading 4pcs, 6pcs or 10pcs led panels,  will consider the shipping method and pre-confirm with customers. 

Q7: What's the common shipping way?

Mostly by sea for a certain quantity order, optional to seaport only or including deliver to door. For the urgent order or smaller quantity order, will ship by air, DHL/UPS/FedEx, etc. Welcome handle by customer own assigned forwarder. If no have, we will help find a reliable forwarder with good freight and service. Recommend all-in shipping service for you, all the processing will be handled by the forwarder before arriving to your door. 

Q8: Do you have any certificates on the products?

Yes many models full cabinet or main parts are certified by CE, EMC, UL, ETL, FCC, LVD, TUV, ROHS. Could also apply especially upon specific order and customers requirement. 

Q9: Do you have MOQ requirement?

No. Any order quantity is welcomed, welcome demo trial order. 1 LED module, 1 LED cabinet, 1 square meter, all accepted. 

Q10: What's the import tax rate of your product?

LED display export HS code is 85285200. Please check if any tax according to your country related regulations. 

Q11: What payment term do you use?

We accept T/T, L/C, Western Union, MoneyGram. 

30% as deposit to start order, balance before delivery. 

More in collecting. Thanks for your attention!